Frequently Asked Questions

Where is the donation going?

The boxes are routed directly to the nearest participating local charity organization.

Can I ship more than one package with one label?

No, you need to generate a code for each package. One pakage, one code

Do you need a printer?

You don’t need a printer, you can generate the code on your phone, and show it in Collect plus. The staff will print the label.

You can also generate a code and print it if you want. Be sure to give the code to another person.

Is there a weight limit on how much I can put in the box?

There is a limit when you use Collect Plus. For Collect, the maximum weight is 10 Kg 22 Pounds. The combined length and girth of a piece (the length of its longest side plus the distance around its thickest part) may not exceed 50x60x60 cm 160cm, 23x19ix19 inches 62in . For Collect, there is no limit to how much you can put into a box or how many boxes you can send. So, stuff the box to the brim! We cannot accept electronics, any liquids, fragile, hazardous or volatile items, or ammunition in the boxes.